Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to the YouthfulGlowSkinCare FAQ page! Below you’ll find answers to the most common questions about our products, shipping, returns, and more.

1. How long does shipping take?

U.S. Orders:
Shipping typically takes 7 to 14 business days.

International Orders:
Shipping typically takes 14 to 31 business days, depending on your location and customs processing.

2. Do you ship internationally?

Yes, we ship worldwide! Please note that international shipping may take longer depending on your country's customs regulations.

3. When will I receive my tracking number?

Tracking information will be uploaded and sent to your email as soon as possible, typically within a few days after your order is processed.

You can also check your tracking details anytime on our Track Your Order page.

4. How can I track my order?

Visit our Track Your Order page and enter your order number or tracking number to see real-time updates.

5. What is your return policy?

We accept returns within 30 days after the delivery date.

To be eligible for a return:

  • Items must be unused and in their original packaging.

  • Proof of purchase is required.

Please contact our customer support to initiate a return.

6. Can I cancel or change my order?

We process orders quickly to ensure fast shipping. If you need to cancel or change your order, please contact us within 24 hours of placing it. After that, we cannot guarantee changes.

7. What if my product arrives damaged or incorrect?

We’re so sorry! If you receive a damaged or incorrect item, please contact us right away with:

  • Your order number

  • A photo of the item and packaging

We’ll make it right.

8. Do you offer refunds?

Yes, refunds are available for eligible returns once the product has been received and inspected. Refunds will be issued to the original payment method within 5–10 business days.

9. Are your products cruelty-free?

Yes! All YouthfulGlowSkinCare products are 100% cruelty-free. We do not test on animals.

10. Do you offer discounts or promo codes?

Occasionally, we run sales and offer discount codes. Sign up for our newsletter or follow us on social media to stay updated on our latest deals!

11. How can I contact customer service?

You can reach our friendly support team through our Contact Us page or email us at yotfulglowskincare@gmail.com. We aim to respond within 24–48 business hours.

Let us know if your question isn't listed here — we're happy to help!